Same Day Pickup
Merchandise is located in one of our two warehouses in Bensenville, IL.
If your item is in stock, you will be able to pick up your purchase the same day, during normal warehouse hours.
For your convenience, you may request that items be transferred to our Bensenville or Lombard Outlet Stores for weekend pick up.
Pick up time and location is determined based on the warehouse that your item(s) is located.
971 Supreme Dr. Bensenville- Warehouse and Outlet Store Showroom
Monday – Friday 9:00AM - 4:30PM
Saturday and Sunday, 10:00AM - 5:30PM
1010 Foster Ave. Bensenville- Warehouse Only
Monday – Friday 10:00AM - 4:00PM
Saturday and Sunday- Closed
222 West Roosevelt Rd. Lombard – Outlet Store Showroom Only
Monday, Thursday, Friday 10:00AM – 8:00PM
Tuesday, Wednesday and Saturday, 10:00AM- 5:30PM
Sunday, 12:00PM – 5:30PM
For Future Pickup:
We can hold your purchased items for 14 calendar days. After the 14 days, the items from your order will be considered forfeited and be released back to our inventory. You are required to have your original customer receipt with you when picking up your order. Customers without a receipt may show a photo ID including both a first and last name that matches that on the BSO sales order.
All orders place via telephone must present a photo ID and the credit card used to make the purchase when picking up at any location.
BSO and its own delivery team offer three delivery service levels for addresses within 40 miles from the Bensenville store and within a pre-determined delivery zone from the Lombard store location:
- $85 Curbside or Exterior Threshold Delivery: curbside, exterior of a threshold, garage (only if raining or snowing), or loading dock. Not available for business addresses.
- $135 Inside Placement: to the 1st or 2nd floor via staircase or use of a freight elevator, if available.
- $155 Inside Placement Plus: 3rd floor staircase delivery.
Delivery services not offered: unpacking, assembly, basement delivery, removal of old furnishings, debris removal, free delivery. This policy supersedes any verbal commitment made by any BSO employee.
At time of purchase, BSO will schedule a delivery date. 24-48 hours prior to the delivery date, the customer will be contacted with a 2-to-3-hour arrival window; he/she should be available at the delivery address to accept the order during this time. Should no one be present to receive delivery as scheduled, an $85 attempt charge will apply.
Delivery Order Modifications:
Any changes to the items on an order or a complete order cancellation within 48 hours of a scheduled delivery date will result in a 30% handling fee. Orders may be modified without charge so long as it is done more than 48 hours in advance.
A separate delivery agreement form reinforcing these policies must be completed and signed prior to delivery. The individual accepting the delivery will also be asked to sign at the time of delivery, indicating he/she has accepted the items on the order in good condition. The individual accepting the delivery is also responsible for performing a visual inspection of the external product packaging and is encouraged to refuse delivery of any cartons that appear to be damaged. BSO delivery drivers are not able to wait for all cartons to be opened and internal contents to be inspected, but the external inspection should be performed before signing. Deliveries must be accepted and signed for by an adult.
Inside Placement Delivery: Making Sure Items Fit in Your Space
BSO encourages its customers to measure all interior space prior to purchase, including that of doorways, hallways, and any other areas through which items must pass during Inside Placement delivery service. Should BSO delivery drivers not bring any portion of the order into a home or interior, the customer may choose one of the following options:
- Downgrade to Curbside Delivery. Credit will be issued for the cost difference between service levels.
- Refuse delivery. Store credit for the item(s) refused will be issued but this is ineligible for refund.
Damaged Items, Incorrect Items, Missing Items, Missing Parts:
Should a customer discover a damaged or defective product after opening/assembling a delivered product, notice an incorrectly-delivered item, or item missing from delivery, please notify your BSO salesperson within 1 business day of the delivery date. Photos of damage or defect may be requested and, ultimately, the salesperson will schedule an additional delivery date in order to exchange or deliver the damaged or missing product.
Regretfully, BSO is unable to provide any unoffered services due to product damage, defect, or human error. This includes (but is not limited to) a refund of the delivery fee/free delivery and product assembly.
Delivery fees are non-refundable once the service has been performed.
Contacting Baxton Studio Outlet Customer Service
Please contact our customer service staff Monday-Friday 9am - 5pm for all customer service issues. You may contact us at any time by email at firstname.lastname@example.org or by calling the store where your purchase was made. All customer service issues are handled in accordance to this policy and the discretion of Baxton Studio Outlet staff members.